At MoldScope, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mold testing services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and shipping address when you place an order
- Payment Information: Credit card details processed securely through our payment providers (we do not store full card numbers)
- Sample Photographs: Images of your mold test samples submitted for analysis
- Communication Data: Records of correspondence when you contact our customer service
2. Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide lab analysis services and deliver your results
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Send promotional emails about new products or special offers (you can opt out at any time)
- Improve our website, products, and services
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Sample Photographs and Analysis Data
The photographs you submit for mold analysis are used solely for the purpose of providing your test results. Our lab technicians review these images to identify mold species and prepare your report.
We may use anonymized, aggregated data from samples to improve our analysis methods and conduct research on mold prevalence. This data cannot be traced back to individual customers.
Sample photographs are retained for 90 days after analysis to allow for follow-up questions, then securely deleted.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
- Lab Partners: Our certified technicians who analyze your samples
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Employee training on data protection
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Object to certain processing of your data
- Request a copy of your data in a portable format
To exercise these rights, please contact us at privacy@moldscope.com.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion of your data.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@moldscope.com
Address: MoldScope LLC, 123 Lab Drive, Wilmington, DE
19801